Bottom line: customer support is terrible and it cost me a weeks pay. I opened a ticket when invoicing stopped syncing and they kept saying they'd escaleted it but days went by with repsonse times of 48+ hours then radio silence - missed two payouts and I had to chase brokers myself. I've run my own truck 7 years in the Northeast and expected faster help; after hours on hold and no follow thru I switched part of my billing to manual, super frustating.
Didn't expect to have invoices going out by lunchtime with TruckingOffice - the CSV truck/load import and editable invoice templates got me billing without a headache. I run three trucks in the PNW, 25 years on the road, and that fast start was a pleasant surprise.
Bottom line: it usually gets the job done, but don’t count on it in a pinch. After six years driving around the Midwest as a company-driver, I depend on the dispatch board and invoicing to work instantly - and TruckingOffice is flaky: invoices have failed to send and the dispatch screen has frozen at the worst times. I’m torn because when it behaves it saves hours, but the occasional downtime and slow fixes mean I still run a paper backup.
Rate it, and the next carrier reading this page sees what you found.
