Had to spend two afternoons wrestling with the CSV import and field mapping before my drivers' tablets would talk to it. Setup felt half-baked - GPS pairing was straightforward but the route templates didn't match how we run loads down here in the Southeast and support took a day to answer. Once it settled in, Cortex AI started suggesting tighter runs and I noticed less deadhead, so I'm honestly torn: useful once running, annoying to get there.
The mobile app is useless - glitches left us stuck an extra 90 minutes and cost me a missed pickup plus a customer chargeback. We’re a two-truck owner-operator outfit in the Midwest and the drivers had to reboot constantly because PODs wouldn’t sync and the GPS jumped around, so the ‘real-time’ tracking felt like fiction and our invoicing was shoved weeks behind.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
Rate it, and the next carrier reading this page sees what you found.
