Emory Rolfson's review of Dossier Systems
…their support actually answers the phone instead of sending you into ticket limbo. We had a mess in the maintenance reports after an update and James - a real person, not a script - drove out to our yard, sat with our lead tech and wrote a small export that let us see pending PMs by engine hours. Saved us days of digging and probably a handful of missed services. Been running an 85-truck fleet in the PNW for 16 years, and that kind of hands-on help is rare; the interface still has quirks but the support follow-through made the platform useful for our day-to-day. They even sent a short video and the export template after the visit so the new techs could reproduce it without calling back.
