Really frustrating to get running. I tried to set up the customer portal for order entry and it kept behaving differently than what the help docs implied. We also had random hiccups with tracking links not showing what I expected, which made me nervous to send them out. Support replies felt slow when I needed answers the same day. After a couple weeks, I still did not feel confident using it with customers.
Not very user friendly for our team. I found the back office screens difficult to navigate, and we struggled to understand where to confirm completion. I would not recommend it for users who want something very simple.
Dispatching feels organized and predictable. We set up our job flow and I can assign work without bouncing between separate tools. The driver location updates are clear enough for me to sanity check routes during the day. I also like that the order entry from the client side stays in the same system, so I am not retyping basic details. The only nit is that the setup took some trial and error before it matched our process.
Pretty happy with the proof of delivery flow. I can grab the signature and photo quick, and it looks decent when I send it back to a customer. Only gripe is the wording in a couple of screens feels a bit clunky.
Rate it, and the next carrier reading this page sees what you found.