Bottom line: it usually gets the job done, but when timing mattered most it hiccupped and cost me hours. Twice last month during heavy port traffic it lost live GPS sync and flipped ETAs - left me sitting at a dock while the office chased old info, and getting ops to notice took forever. Three years on West Coast runs taught me to be grateful when the feed's steady and furious when it's not.
Support was the standout - real people answered fast and actually fixed the weird scheduling sync instead of sending canned replies. Mid-shift, running five trucks across the Pacific Northwest with four years of hauling behind me, their rep screenshared, changed a routing rule, and stayed on the line while I rechecked loads; that tiny fix cleared three missed ETAs. Saved my night and my sanity - 5/5.
Owner-operator with three trucks in the Southeast and nine years' experience - I signed up for Infor SCM hoping the forecasting and scheduling would stop the last-minute chaos. Instead the planner pushed phantom loads and ETA updates were hours late, so we sat idle, detention piled up and a big customer hit us with a fee; that cost came straight out of my pocket. Support took forever to respond and the dashboard numbers never matched what my drivers reported - when you need accurate timing, that mismatch kills you.
Three years with Infor and it delivered when the worst winter hit - with our 100-truck operation in the Northeast its real-time reroute alerts kept drivers moving and saved us a weekend's worth of deadhead. Five stars; that one feature paid for itself after one storm.
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