Last month my shipper changed the delivery window with 30 minutes notice and my old setup would've had me parked at the dock for hours. Infios pushed a new ETA and rebooked me on the fly - way better than juggling spreadsheets and two different logins like before, so I actually got paid instead of sitting around. Took me a couple days to figre the UI out and there were a few small glitches, but it's definately made my runs less of a headache.
The live exception alerts were the big win. After six years dispatching a 25-truck Midwest fleet, I noticed Infios catches late pickups far earlier than our old platform, which used to leave us scrambling - still some carrier onboarding bugs to iron out, but cutting those blindside delays made it worth the switch.
We brought Infios on during last quarter's capacity crunch, and their support team was the single reason we didn't miss deliveries. I handle admin for a 100-truck fleet in the Pacific Northwest and have been in this business seven years; what really stood out was a dedicated engineer who jumped on our calls and fixed a gnarly EDI mapping issue in under 48 hours. They didn't just hand us a ticket - there were daily check-ins, clear timelines, and a usable temporary workaround that kept dispatch moving. I'm holding back one star because the documentation around that flow was pretty thin and a couple of small UI quirks in the order screen slowed folks down. Still, the responsiveness and follow-through from support made the transition manageable and gave our team the confidence to keep scaling.
Rate it, and the next carrier reading this page sees what you found.
