Frustrating proof of delivery workflow. We kept getting PODs that were missing details, and I had to chase drivers to redo them. I expected the app to guide them better, but it felt too easy to skip something by accident. When a customer disputed a drop, the record was not clear enough for me to feel confident. I do not mind learning new tools, but this part did not hold up for our needs.
Setup was mostly painless for us. I am not super techy, but the driver phone app was easy to understand right away. The proof of delivery part is the main reason we kept it, since I can pull it up without digging. Support answered my questions, though it took a bit to get the reply back. It is a good fit, just a little confusing the first day or two.
Really clean tracking updates overall. I like being able to see where a delivery is in real time, even if the ETA is not always perfect.
Rate it, and the next carrier reading this page sees what you found.