...and their support actually stayed on the line until our routing issue was fixed. I'm a dispatcher with about 60 trucks in the Southeast, and after nine years I can tell real help from canned responses - the engineer (shoutout to Daniel) not only fixed the backlog but sent a plain-English cheat sheet so my drivers wouldn't repeat the same mistake. Quick, patient, and they even called the next morning to make sure loads were flowing.
The live exception alerts were the big win. After six years dispatching a 25-truck Midwest fleet, I noticed Infios catches late pickups far earlier than our old platform, which used to leave us scrambling - still some carrier onboarding bugs to iron out, but cutting those blindside delays made it worth the switch.
We brought Infios on during last quarter's capacity crunch, and their support team was the single reason we didn't miss deliveries. I handle admin for a 100-truck fleet in the Pacific Northwest and have been in this business seven years; what really stood out was a dedicated engineer who jumped on our calls and fixed a gnarly EDI mapping issue in under 48 hours. They didn't just hand us a ticket - there were daily check-ins, clear timelines, and a usable temporary workaround that kept dispatch moving. I'm holding back one star because the documentation around that flow was pretty thin and a couple of small UI quirks in the order screen slowed folks down. Still, the responsiveness and follow-through from support made the transition manageable and gave our team the confidence to keep scaling.
Rate it, and the next carrier reading this page sees what you found.
