Emerald Heller's review of Infios
Last Tuesday our Monday load vanished from the dashboard at 2 a.m. and I spent nearly an hour being shuffled between support reps before someone finally picked up the thread. One tech dug in, fixed the routing glitch and stayed on the line long enough to calm the driver - that felt like actual help - but the next morning the ticket was marked closed with no notes and the issue popped back up. I run three trucks out of the Midwest and after 22 years on the road this is the kind of product that can save you time when support shows up, but it can also strand you if follow-through dries up. Three stars: good when it works, frustrating when the human side drops the ball.
