Really smooth DOT and MC authority setup. I came in with a checklist, and they still caught a couple items I would have missed in the paperwork. I appreciated that I could ask basic questions without feeling rushed. The steps were explained in plain terms, which helped me stay confident the whole way. The only minor downside was a bit of back and forth on a couple details before the final submission.
Decent compliance support, but slow on one reply. I got the guidance I needed, I just expected faster turnaround.
Good experience with permits and registrations. I focused on getting state and federal items lined up, and they kept the requests for info clear and minimal. When I asked a technical question about compliance timing, the answer was precise and easy to follow. I did have to wait a bit for one response during a busy day. Overall, I felt supported through the paperwork side.
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