Pretty confusing for a small outfit. I signed up mainly for audit prep help, but the directions I got felt all over the place and I kept second guessing what to send in. When I asked a basic question, the answer came back kind of generic and didn’t match my situation. I’m not great with paperwork to begin with, so this was frusterating. Maybe it works better if you already know the DOT lingo.
Okay service for audit prep. I liked the clear reminders, but I still felt unsure about a couple of requirements after the call.
Clear guidance and professional communication. I relied on them for DOT compliance support, and I felt confident I understood what was being requested of us. Their explanations were patient and straightforward, which I appreciated.
Decent on compliance questions, but inconsistent on follow-through. I got solid audit prep guidance, then had to nudge twice for the last clarification.
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