18 years I've used Trimble and yesterday their dispatch glitched - screen showed a Jacksonville pickup but gps routed my driver to the wrong terminal and we sat 4 hours, cost me about $850 in detention and a pissed broker. Supoort was on chat for 3 hours then closed the ticket and the invoicing bot auto-closed the load so I wasnt paid on time; been chasing payment for 10 days as an owner-operator in the Southeast, what a cluster.
Bottom line: Not worth the expense. We operate ten trucks on the West Coast and spent roughly $30,000 in first-year licensing, onboarding, and unexpected transaction fees, yet persistent invoicing errors and slow support meant settlements were routinely delayed and cash flow took a hit. The platform never delivered the promised time savings, so between extra staff hours and penalties for late payments the investment ended up costing us more than it saved.
...until it froze an hour before a load pickup, and that left me juggling calls and paper. With two trucks in the Southeast it's handy when the tracking actually updates and invoices clear fast, but those random outages make me hesitate to lean on it completely.
Last month, when a flash storm shut down I‑84 and we had to reassign 18 loads on the fly, I rebuilt the day's plan in under 40 minutes using Trimble's drag‑and‑drop load planner - it stopped what would have been a domino of missed deliveries. With 100 trucks and two decades in the business, that planner is the thing I rely on most; my only gripe is occasional map lag when traffic layers are on.
Rate it, and the next carrier reading this page sees what you found.
