Adonis Kerluke's review of Tailwind Transportation Software
Their support team - especially the account rep assigned to us - treated an outage like it was their highest priority, and that single-mindedness won me over. During a winter storm several telematics units went dark; I called late afternoon and had a tech on the line within half an hour, replacements shipped same-day, and a local installer scheduled for the weekend. What really mattered was the follow-through: one contact, regular text updates, photos of the installs, and a final confirmation that historical trip data was intact so I didn’t have to chase down a dozen people. For a 75-truck fleet in the Pacific Northwest, that hands-on support saved us hours of downtime and a lot of headaches. Billing quirks are still a minor annoyance, but the customer service is five-star.
