Adonis Kerluke's review of GPS Insight
I called them late on a Friday when two vans lost signal after a storm. Our account rep answered quickly, opened a ticket, and by Monday a field tech was on site - with 75 trucks even a day or two of downtime hurts, so that level of follow-through mattered a lot. What really impressed me were the daily status emails and the single point of contact who kept me updated until the issue was fully resolved and a software tweak stopped it from recurring. The platform still has a few dashboard oddities and some reports need manual tweaking, which is why I dock a star, but their support turned what could have been a serious operational headache into a minor inconvenience. For fleets running the damp, twisty roads of the Pacific Northwest, their team’s responsiveness is the main reason we stuck with them.
