Adonis Kerluke's review of Teletrac Navman
Bottom line: Teletrac Navman's support cost us more than the software. We had a firmware rollout that knocked GPS reporting on a dozen trucks for three days; tickets were shuffled between teams and the so-called priority escalation just produced daily status emails with no fix. I manage 75 trucks in the Pacific Northwest and after eight years in this business, losing that visibility meant missed appointments, extra driver hours, and at least two client refunds - easily several thousand dollars in one week. Hold times were absurd, and the one workaround an agent gave directly contradicted the online docs, so we wasted hours undoing and redoing changes. Customer support felt scripted and understaffed; we pulled two critical units off the platform until someone competent can actually resolve outages quickly.
