Adonis Kerluke's review of Verizon Connect
On day two, after a full morning of wiring dash units, the portal showed the newly installed devices as “inactive” and the installer confirmation email disappeared. Managing 75 trucks in the Pacific Northwest, I can't afford week-long provisioning windows - SIM activation took four days and a scheduled technician never showed, which cost us two paid routes. Support was circular: three different reps asked for serial numbers I'd already supplied, promised escalation, and then closed the ticket with no update. The onboarding dashboard is maddeningly opaque - device assignment and activation are buried under menus and the step-by-step PDF didn't match the firmware on our units. Unacceptable. Won't be using this for the rest of our fleet.
