Jennie Crona's review of Locus
I've used Locus for six months. Compared to our old in-house dispatch system, the live ETAs were worse - ETA swings, re-routes, and constant recalculation confused customers and drivers. After twenty years running a 40-truck fleet in the Midwest, stability matters; with Locus we saw about 8% more deadhead miles and roughly $1,200 in extra overtime last month because of late runs and needless reassignments. The driver app also froze on older tablets several mornings, so we reverted to radios and paper for parts of the route - defeats the whole point of a delivery platform. There are solid ideas under the hood, but for my operation it felt like a downgrade from what we used before and it cost us time and customer patience.
