Adella Labadie's review of Bringg
The support team is what ruined our experience - unresponsive, slow, and often outright unhelpful. When our routing went haywire during a holiday surge, tickets sat open for days; automated replies promised an investigation but nothing changed and our drivers kept following bad instructions. I manage a 25-truck fleet in the Midwest and after four years of trying different systems, this level of silence from account management cost us a key retail partner and several chargebacks. Repeated calls were routed to agents who couldn't access our case history, and the supposed escalation path turned into voicemail black holes. If you need timely, accountable help when things break, Bringg's customer service will likely leave you paying for their mistakes.
