Adonis Kerluke's review of OnAsset Intelligence
Last December, in the middle of a night run, one of our reefers tripped a temperature alarm and the GPS stopped reporting - worst timing with salmon on board. The support rep answered fast, pulled the device logs, identified a firmware hiccup, and pushed a patch while staying on the line until the unit started talking again; that hands-on follow-through is what made me happy. After eight years managing a 75-truck fleet in the Pacific Northwest, I can tell you I don’t hand out praise easily, but this team actually closed the loop instead of passing us around. My only gripe is the mobile map can be laggy when you’re watching dozens of assets; makes roadside checks slower than they need to be. Solid service that saved a load and kept us moving - four stars.
