Morton O'Reilly's review of Tive
During a Friday-night rush a reefer lost battery power and the Tive tracker went dark while en route. I opened a support ticket and was on the phone with a real person in under ten minutes who pulled diagnostics and arranged an express replacement to meet the driver at the next stop. What really made me happy was that the rep stayed on the line until the swap was confirmed and then emailed the diagnostic dump plus a timeline for the firmware fix - saved our dispatcher from having to babysit the load. They even replayed the missing GPS points so we could prove there were no route deviations to the consignee. Fast, accountable support like that keeps our 20-truck fleet moving and earns Tive my full five stars.
