The ETA alerts are the one thing that sold me - they pinged about a 3-hour border hold before my driver even texted, saved me a ton of back-and-forth. I'm an owner-operator in the Midwest with 12 years on the road and not having to babysit loads every hour is biiig relief. Only annoyance is the mobile push can lag and flash an older ETA for a few minutes, but it's not dealbreaking and still worth it.
The live ETA feed was night-and-day compared to our old spreadsheet-and-calls routine. On my ten-truck operation in the Northeast it cut morning phone-tag in half, though every so often a carrier update lagged - still a big step up from what we used before.
I've used Overhaul for about nine months. Before this we were living in carrier portals and spreadsheets - constant phone tag and guessing ETAs - so the shift felt like finally getting a clear head when everyone else was yelling. The one thing that genuinely made me happy was the alert logic: tuned geofence and ETA-change alerts cut our dispatchers' check-in calls by at least 70% and stopped most of the panic over minor delays. Running fifty trucks across the Northeast and with 18 years in the business, I hate false alarms; being able to filter noise so only real issues hit our team was a relief. Fewer surprises, less late-night scrambling, and quicker decisions when something actually goes wrong.
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