Worst part is the mobile app - it keeps dropping GPS readings and freezes when I try to update a milestone. I've been running my own truck 7 yrs in the Northeast, so timing matters; last week the ETA jumped back an hour for no reason and I missed a dock, cost me a $200 detentoin and a pissed off broker. Notifications are delayed and the thing burns my battery, had to go old school with paper when the app kept crashin.
I've used IntelliTrans for six months. Compared to the patchwork of spreadsheets and late EDI feeds we relied on before, its ETA predictions actually match what happens on the road - with 100 trucks around the Northeast that accuracy cut routine customer check-in calls by about half, though getting all carriers onboarded was a bit clunky at first.
Bottom line: their customer support actually moves the needle - fast, human, and willing to dig. I manage five trucks around the Pacific Northwest and after four years on the road I can tell you one rep getting on the phone, chasing down a missing scan with the carrier and forcing a manual update saved me an afternoon of chaos. App can be a little slow during peak hours, so 4/5 from me.
I've been using IntelliTrans for about six months. Getting started was a bit of a slog - it took a couple of calls and some carrier ID mapping to get my two trucks showing up right, which felt like overkill for a small outfit. Once it was running, the ETA alerts have been spot-on and that one feature alone cut down on the number of check-in calls I get.
Rate it, and the next carrier reading this page sees what you found.
