Eino Hirthe's review of Blume Global
I've used Blume Global for seven years. What really stuck with me was one support rep who knew our routes and carriers so well they would call before an issue blew up - once stayed on a two-hour troubleshooting call until a misrouted container was located. With about 100 trucks running the Pacific Northwest, that kind of hands-on follow-up saves us real time and stress. The downside: ticket backlogs can swell during peak months and response times slip, which is maddening when ETAs are slipping. Even so, their willingness to tweak alerts and actually follow through on fixes has cut down on surprise exceptions for us.
