Maye Bechtelar's review of Descartes MacroPoint
Bottom line: their support team actually gets stuff done, which is the main reason I stick with MacroPoint. Had a load sit at a yard with zero updates and the rep picked up the phone, called the carrier, dug up the gate-hold reason and pushed an updated ETA to my phone in about 20 minutes - saved me a wasted trip and a headache; I'm an owner-operator in the Northeast so that human follow-up matters. The dashboard can be a bit clunky sometimes but support clears things up quick, definately a 4-star service for me.
