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Descartes MacroPoint

3.5· 30 reviews · Tracking & Visibility
· 94 reviews on TruckMyApps
3.0out of 5

Emerald Heller's review of Descartes MacroPoint

Owner-operator with three trucks and 22 years on Midwest lanes, so I don't have time for support runaround. MacroPoint's reps can be great - one tech walked me through setting up alerts over the phone and actually saved me hours - but follow-up is hit-or-miss; a ticket I opened about flaky ETA updates sat for four days and then got closed without a fix. I'm torn because when someone owns the problem it's a real help, but the inconsistency means I still end up babysitting issues and budgeting extra phone time.

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