Emerald Heller's review of Descartes MacroPoint
Owner-operator with three trucks and 22 years on Midwest lanes, so I don't have time for support runaround. MacroPoint's reps can be great - one tech walked me through setting up alerts over the phone and actually saved me hours - but follow-up is hit-or-miss; a ticket I opened about flaky ETA updates sat for four days and then got closed without a fix. I'm torn because when someone owns the problem it's a real help, but the inconsistency means I still end up babysitting issues and budgeting extra phone time.
