Moshe Frami's review of Detrack
25 years in the business and 120 trucks later, switching to Detrack felt risky. We were stuck on an older telematics system that froze ETAs and kept dispatchers on the phone all day; Detrack’s live ETA recalculations are the single change that actually fixed that headache. In about a month our inbound “where is my driver” calls dropped by roughly 40% and dispatchers stopped doing constant manual updates. Drivers grumbled about occasional GPS quirks, but the real win for me was watching customer notifications reflect accurate, moving ETAs instead of guesses. The quick photo proof-of-delivery also settled a handful of billing disputes within the first two weeks, which made the whole rollout feel worth it.
