Nestor Stiedemann's review of Pando
I've used Pando for about a year. Support response times were inconsistent and when we did get a representative on the line they frequently escalated issues without any follow-up, leaving a live shipment misrouted for over 36 hours. That hiccup cost us two detention fees and a lost regular customer run, and the ticket stayed open three weeks with multiple re‑opens before any meaningful resolution - unacceptable for a ten-truck fleet that operates on tight windows.
