Jennie Crona's review of ShipsGo
Two decades in freight and the daily juggling of 40 trucks out of the Midwest means I notice support quickly when things go sideways. ShipsGo’s dashboard puts all the carrier data in front of you, but my lasting memory is their support - often polite and sometimes actually helpful, yet far too many tickets get bounced between ops and product with no clear owner. On a recent shipment delay they answered my first query within an hour, then went quiet for three days while ETA estimates kept changing; I had to poke them twice before someone pulled carrier logs and gave a real explanation. When they do escalate, the reps dig in and can resolve root issues, so it's not useless - it’s just that getting to that point burns time I don't have. Three stars: useful platform, uneven support experience that leaves you relieved and frustrated in equal measure.
