…took longer than I expected to get the drivers comfortable with the app. Importing routes and syncing with our dispatch wasn't a nightmare, but the mobile UI is clunky enough that one of my guys kept sending PODs to the wrong stops for a few days. Support chat actually sorted most issues, so me and my three trucks are running with it now, but onboarding felt like a half-baked walkthrough - could be much smoother.
Dispatching ten trucks across the Northeast for the last two years, I had one afternoon when Track-POD actually saved us from a refund nightmare. A homeowner insisted a pallet hadn't been left; the driver's timestamped photo of the porch and e-signature closed the case in under 15 minutes and calmed the customer - made me grateful for the POD capture even though the app can lag sometimes.
Bottom line: their support actually answers and sticks with you until the problem's fixed - that kind of help matters. A tech rep stayed on a screenshare for half an hour to chase down a GPS-to-route mismatch and sent clear follow-up steps for my drivers; the app has the occasional lag, but the people on the other end make running two trucks in the Southwest a lot less painful.
Rate it, and the next carrier reading this page sees what you found.
