Nestor Stiedemann's review of Weber Logistics
When a last-minute reroute left three trailers stranded at the Port of Oakland, Weber's on-call support initially responded within 20 minutes and arranged a temporary gate pass. After that quick start, follow-through evaporated - emails went unanswered for two days and escalation required repeated calls, which is maddening when I manage ten trucks and a tight delivery window. Their regional agents were knowledgeable and courteous, so I'm left torn: capable hands-on crews but inconsistent corporate responsiveness makes planning a headache.
