On my first run the app wouldn’t load today’s route and instead showed deliveries for a town three states away. Getting set up turned into a two-hour headache - the onboarding rep couldn’t link my driver ID to the truck and the GPS kept jumping, so I missed two stops and added about 30 miles and an hour to my day. After six years on the road I expect quicker setups; Track-POD felt clunky and cost me time and a pissed-off dispatcher, so 2/5.
Dispatching ten trucks across the Northeast for the last two years, I had one afternoon when Track-POD actually saved us from a refund nightmare. A homeowner insisted a pallet hadn't been left; the driver's timestamped photo of the porch and e-signature closed the case in under 15 minutes and calmed the customer - made me grateful for the POD capture even though the app can lag sometimes.
Bottom line: their support actually answers and sticks with you until the problem's fixed - that kind of help matters. A tech rep stayed on a screenshare for half an hour to chase down a GPS-to-route mismatch and sent clear follow-up steps for my drivers; the app has the occasional lag, but the people on the other end make running two trucks in the Southwest a lot less painful.
Rate it, and the next carrier reading this page sees what you found.
