I've used Track-POD for about 2 years and their support is the real reason I stuck with it. One night an import hanged and they were on a call within 15 minutes, traced the bug, pushed a fix and even sent a tiny script to stop it from happend again - saved me hours. I'm an owner-operator up in the PNW so quick, hands-on help matters, and these folks actually follow through.
Dispatching ten trucks across the Northeast for the last two years, I had one afternoon when Track-POD actually saved us from a refund nightmare. A homeowner insisted a pallet hadn't been left; the driver's timestamped photo of the porch and e-signature closed the case in under 15 minutes and calmed the customer - made me grateful for the POD capture even though the app can lag sometimes.
Bottom line: their support actually answers and sticks with you until the problem's fixed - that kind of help matters. A tech rep stayed on a screenshare for half an hour to chase down a GPS-to-route mismatch and sent clear follow-up steps for my drivers; the app has the occasional lag, but the people on the other end make running two trucks in the Southwest a lot less painful.
Rate it, and the next carrier reading this page sees what you found.
