Hated how long it took to get set up - felt like pulling teeth. Midwest owner-operator, 12 years in, and their onboardin was a mess: three different forms, a rep who kept disappearin, and it cost me two detntion fees when a temp load sat waiting. Bad first impression, that start cost me money and patience.
Owner-operator here, 7 years running routes in the Northeast. Alliance's "real-time" tracking is the worst - on a recent reefer run the app showed my trailer at the DC for hours while I was still two exits away, which cost me a $350 detention fee and a missed delivery window. Support sent canned responses, no ownership, and i spent the next day on hold dealing with angry calls; not worth the headache.
Bottom line: not worth the money. Their quote looked fine until surprise accessorials and a phantom fuel surcharge turned a decent lane into a loss - I operate three trucks on West Coast runs and this bled $300–400 from my margin per load.
Rate it, and the next carrier reading this page sees what you found.
