Adella Labadie's review of CJ Logistics America
I manage a 25-truck fleet based in the Midwest and have been running the routes myself for four years. We switched to CJ Logistics America hoping for better visibility, but their tracking is sluggish and often gave us false ETAs compared to the regional 3PL we left - that mismatch cost us two missed appointments in a single week. It wasn't just the delays; we ate detention fees and had a major retail customer threaten to cut lanes, which translated to real dollars and a lot of angry phone time. Support was frustratingly slow, with tickets languishing and calls passed around between teams like nobody owned the problem. For the money and the promise of a bigger network, this felt like a downgrade; I'm seriously considering going back to the smaller outfit that at least answered the phone and kept our schedules honest.
