Eino Hirthe's review of Yusen Logistics
I've been managing logistics in the Pacific Northwest for seven years and oversee about 100 trucks - so I notice support issues fast. Yusen's customer service is oddly uneven: sometimes a rep will personally chase down a misrouted load and fix it overnight, which earns genuine praise from our drivers. Other times the ticketing system swallows updates, promised callbacks never arrive, and I find myself calling three different people in different time zones to get a single ETA. The people you do get are competent and courteous, but turnover and slow internal escalation make consistency rare. I'm torn - when they show up they can be lifesavers, but relying on that luck makes planning around critical pickups nerve-racking.
