Adella Labadie's review of Ascent
Twenty-five trucks and four years in the Midwest freight game taught me to expect hiccups, but last month Ascent cost me a contract. We booked an AOG aerospace part on an expedited lane; their PEAK dashboard showed the trailer rolling, yet the load was sitting in a yard for eight hours because their brokerage team filed the wrong HTS code and it got held at customs. My plant was down for two shifts, I had to throw $4,500 at an emergency rebook and the customer slapped a $9,000 downtime charge back at us - people lost overtime and trust. Calling Ascent was worse: three transfers, agents pointing fingers between operations and brokerage, no clear ownership or timely correction. I won’t use them for mission-critical runs again unless they fix their paperwork QA and stop trusting a dashboard that reports movement when nothing is moving.
