Hated that their PEAK tracking showed 'in transit' while the truck satt at the dock - cost me about $650 in detention compared to my old broker who would've had it moving same day. Customer service kept passing me to different reps and the promised expedited pickup never happend, this switch cost me time and money.
...getting the first load live felt smoother than I expected. Their rep actually sat on a call and mapped our Southeast lanes into PEAK while I drank my coffee, and that hands-on setup got us running fast - the platform clicked once the lanes were in. Only gripe was a one-day delay on customs verification, otherwise solid start.
Yesterday an urgent ventilator shipment routed through Detroit showed "delivered" in Ascent's mobile app while our driver was still waiting at the receiving dock. The app's status sync lag and opaque error messages prevented us from rerouting or confirming receipt quickly; in-app updates failed repeatedly and critical edit functions are buried behind counterintuitive menus. I'm admin-staff supporting a 250-truck fleet in the Southwest, and this glitch caused a four-hour delay, a contractual penalty, and unnecessary driver overtime - unacceptable for time-critical freight.
Rate it, and the next carrier reading this page sees what you found.
