Customer support is the main thing - sometimes they're awesome, other times they straight up disappear. I'm an owner-operator in the Northeast with 7 years under my belt and on an AOG run their rep pulled thru fast, but a simple customs question took three days and two escalations, super frustating. PEAK tracking helps a bit and the portal works, tho it's clunky; i'll keep using them for urgent jobs but expect to babysit support tickets.
...getting the first load live felt smoother than I expected. Their rep actually sat on a call and mapped our Southeast lanes into PEAK while I drank my coffee, and that hands-on setup got us running fast - the platform clicked once the lanes were in. Only gripe was a one-day delay on customs verification, otherwise solid start.
Yesterday an urgent ventilator shipment routed through Detroit showed "delivered" in Ascent's mobile app while our driver was still waiting at the receiving dock. The app's status sync lag and opaque error messages prevented us from rerouting or confirming receipt quickly; in-app updates failed repeatedly and critical edit functions are buried behind counterintuitive menus. I'm admin-staff supporting a 250-truck fleet in the Southwest, and this glitch caused a four-hour delay, a contractual penalty, and unnecessary driver overtime - unacceptable for time-critical freight.
Rate it, and the next carrier reading this page sees what you found.
