Mae Kris's review of Capstone Logistics
…their account rep actually picked up my call at 7am on a Sunday and got us rerouted before the store opened. That kind of responsiveness cut a potential three-hour delay down to twenty minutes, and they kept me in the loop with texts and a photo of the delivery confirmation. After 28 years running a 150-truck fleet in the Northeast, I can say that's rare - most 3PLs promise callbacks and ghost you. The agent staying on the line and coordinating with the last-mile driver is what made me happy; felt like somebody else cared about the load. Only reason it's not five stars is their billing portal can be clunky and slow, but their support team made the operational headache tolerable.
