Vivian Raynor's review of Capstone Logistics
When three of my trucks were held at a Capstone-managed distribution center for six hours last Friday because their check-in barcode couldn’t be found in the system, I expected immediate support - instead we were ignored. My calls were passed from voicemail to voicemail, emails went unanswered for over 24 hours, and the single case number provided produced no updates; I manage a 30-truck fleet on the West Coast and this failure cost us thousands in detention fees and a missed delivery window for a major grocery client. No apology, no escalation path, no corrective action offered - unacceptable for a firm with national claims.
