Adella Labadie's review of Arrive Logistics
Last Tuesday a lane booked for a 9 a.m. pickup in Indianapolis vanished two hours before load time with no explanation and no rebook. Our driver waited, then had to deadhead 120 miles; we ate fuel and extra driver pay and the receiver slapped us with detention, which cost the company real dollars and a client’s patience. Their real-time tracking stopped updating and every attempt to get a human on the phone went to voicemail - the platform looks slick but it didn’t actually connect us to a truck when it mattered. I run a fleet of 25 trucks in the Midwest and after four years of dealing with brokers this was the most unreliable partner we've used. Won’t trust them again until they fix basic communication - lost time, lost money, lost customer.
