I've used PSA BDP for about three years. Compared to the regional brokers I ran with before, their customs team was night-and-day - they walked me through a messy hazardous-goods hold and had the load released the same day, which actually saved me a weekend of downtime. Communication can lag occasionally, but that one reliable customs contact made the switch worth it for my West Coast runs.
...switched from a small regional broker and PSA BDP's tracking portal actually worked - real-time updates that matched what I saw on the road, which was a relief. Paperwork and customs felt cleaner than before, out here in the Midwest that cuts down on wasted time at the yard. Still not perfect (customer support can be slow after hours), but definitely an upgrade overall.
Our initial shipment sat idle for 72 hours when PSA BDP failed to activate our portal account and misclassified two hazardous line items, forcing a rushed refile with customs. Getting started turned into a slog - duplicate forms, an account manager who changed twice in the first week, and no clear onboarding checklist cost my fleet of ten trucks significant idle time and nearly $3,000 in detention fees. If you need to move quickly, budget extra time and money for their setup.
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