Jennie Crona's review of PSA BDP
Bottom line: PSA BDP turned what should have been a three-day detention into a same-night release. A tanker of industrial solvents was held at the terminal because an old EPA form wasn't attached; the driver sat idle and I watched the detention clock climb. Their customs broker - not a templated email but the actual person on the phone - stayed on the line, pulled the exact citation CBP needed, uploaded the corrected document through their portal at 10:30 p.m., and got the gate clearance before midnight. I've managed a 40-truck fleet for 20 years and I've seen every 'fix' that smells like borrowed time; this was honest, fast work that saved us a week of charges. They earned the next tender on that lane - when something goes sideways, you want someone who answers and actually moves the load.
