Nestor Stiedemann's review of MODE Global
Bottom line: Mode Global's customer support was unreliable when it mattered, and that unreliability cost my operation time and money. A three-day lag in responses to a detention claim left two trucks idling at the terminal and resulted in avoidable detention charges and a missed retail cutoff. Phone reps repeatedly transferred us, promised escalations that never happened, and follow-up emails went unanswered - not acceptable for a carrier-facing service we were told would provide visibility and timely support.
