...that live-tracking map is dumb helpful - it saved me from sitting at Tacoma for 7 hours last week when the ETA kept updating and docs were uploaded in the same place. I run owner-operator in the PNW for 8 years and those real-time GPS pings plus the quick doc upload cut my hold times way down; finally an ETA that actually matched. UI gets laggy with huge load lists tho, but still a 4/5 since it saved me cash and a big headache.
...getting our TMS talking to theirs was surprisingly quick; a single onboarding rep took ownership, mapped our EDI fields overnight and we had live tracking within days. I run a 60-truck operation in the Southeast and that focused help cut the usual startup headaches. Minor billing code confusion popped up later, so four stars rather than five.
When my ocean container got rerouted to Newark and sat for two days last month, AIT's portal was the only thing that actually told me where it was. I'm an owner-operator with 12 years in the Midwest and after dealing with a local broker who only called when stuff broke, AIT's live tracking and proactive alerts meant I found out right when customs cleared it and dodged a detention fee. Not flawless - phone support took a day to respond - but that tracking alone reallly made the switch worth it.
The shipment visibility was useless - your portal showed “in transit” while my trailer sat in LA for 36 hours with no updates. I’ve run two trucks on the West Coast for 30 years and that tech failure cost me a day’s pay, a $350 detention charge, and endless time on hold with canned replies instead of real help.
Rate it, and the next carrier reading this page sees what you found.
