Used them for about 2 years. Mostly it's about price - rates are higher than some smaller brokers, but their tracking and customs help saved me headaches on cross-border runs so sometimes it feels worthit. I'm an owner-operator with seven years on the road and honestly it's hit-or-miss: when dispatch actually follows up the extra cash makes sense, when they ghost you're just paying a premuim for middleman paperwork.
...getting our TMS talking to theirs was surprisingly quick; a single onboarding rep took ownership, mapped our EDI fields overnight and we had live tracking within days. I run a 60-truck operation in the Southeast and that focused help cut the usual startup headaches. Minor billing code confusion popped up later, so four stars rather than five.
When my ocean container got rerouted to Newark and sat for two days last month, AIT's portal was the only thing that actually told me where it was. I'm an owner-operator with 12 years in the Midwest and after dealing with a local broker who only called when stuff broke, AIT's live tracking and proactive alerts meant I found out right when customs cleared it and dodged a detention fee. Not flawless - phone support took a day to respond - but that tracking alone reallly made the switch worth it.
The shipment visibility was useless - your portal showed “in transit” while my trailer sat in LA for 36 hours with no updates. I’ve run two trucks on the West Coast for 30 years and that tech failure cost me a day’s pay, a $350 detention charge, and endless time on hold with canned replies instead of real help.
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