Adella Labadie's review of GEODIS
Their support line might as well be a voicemail graveyard. When one of our regular cross-docks swallowed a trailer manifest last month their online ticket system churned for 72 hours with automated replies while nobody actually called back. For context, I run 25 trucks in the Midwest and have four years handling tight retail windows, so those 48-hour delays cost us detention fees, a rerouted load, and a client who refused to pay the late claim. The worst part: escalation doesn't exist - after a week we finally got a manager email and it contained no solution, just another promise. If you need a partner that will pick up the phone and own a problem, GEODIS isn't it; their visibility dashboards mean nothing when nobody answers.
