Mae Kris's review of NFI Industries
What annoyed me most was the wildly inconsistent ETA feed during our Thanksgiving surge. We had a load of frozen pies routed through their Philadelphia DC; the portal showed on-time and the driver was dispatched, yet he sat on the ramp for twelve hours because the dock schedule was double-booked - half the pallets showed signs of thaw and the retailer hit us with chargebacks. I’ve run roughly 150 trucks in the Northeast for 28 years, so when NFI’s yard-visibility flag said all clear but the ramp told a different story, I knew it wasn’t just bad luck; to their credit a regional rep eventually located the bottleneck, rebooked the lanes and waived some detention. Still, that mismatch between the tech and what was actually happening makes me wary during peak weeks; I’ll keep using their warehouse capacity but expect tighter dock coordination next season or we’ll have to push elsewhere.
