Adella Labadie's review of Hub Group
Bottom line: Hub Group is pricier than the small brokers we used, but the cost bought something real - live visibility that actually cut down on wasted hours. I run a 25-truck outfit in the Midwest, and after four years of juggling surprises, paying a premium for Hub Connect meant fewer frantic phone calls and fewer detention fees. The invoice did sting at first, yet the reduced wait times and faster turnarounds recovered a good portion of that extra spend within a few weeks. One thing that genuinely made me happy was the automatic ETA updates - we rerouted a load before it piled on charges. If your margins are tight you might balk, but for cutting back on dead time it felt worth the premium.
