Freddy Kassulke-Boyle's review of Hub Group
The biggest disappointment was Hub Connect’s “real-time” visibility - ETAs were frequently stale and status updates missing, noticeably worse than the platform our previous regional carrier ran. I’ve spent thirty years in fleet management and run a 200-truck operation in the Southwest; the switch produced unexpected detention fees and hours of idle drivers that ate into our profitable miles. The marketing promises didn’t match the day-to-day execution, so we reverted to the old provider after losing loads and customer patience.
